Te Hau Ranga Ora Māori Health Service

Te Hau Ranga Ora realises Whanganui's commitment to Māori health from service delivery to patients and their whānau, to governance and its partnership with Hauora A Iwi, the Iwi Relationship Board.

On this page

Contact us

Contact our Haumoana navigators by:

Where to find us

Te Hau Ranga Ora - Māori Health Services are located at:

  • Level 1 Building F Lambie
  • 100 Heads Road
  • Whanganui

Available 24/7 every day.

Services we provide

Te Hau Ranga Ora Māori Health Service is available to all patients and whānau during the day, on call after hours and in the weekend.

For patients and whānau

Haumoana navigators:

  • are part of the Whanganui Hospital team
  • support patients and whānau during their stay in hospital
  • assist whānau-centred care by working alongside staff to support and engage with whānau
  • advocate for patients and their whānau
  • whare accommodation for whānau unable to find accommodation at short notice
  • facilitate links back to services in the community.

Te Hau Ranga Ora Māori Health Service

For hospital staff

Te Hau Ranga Ora provides:

  • Māori cultural guidance and support from kaumatua and kuia
  • haumoana and kaitakitaki (nurse manager) walking alongside staff colleagues to assist and guide them when caring for Māori whanau
  • implementation of polices and guidelines that embrace tikanga Māori
  • Māori cultural education and support to DHB staff
  • Māori workforce development
  • planning and contracting community based kaupapa Māori services
  • strategic and executive leadership, monitoring achievement to Māori health indicators of Health NZ — Whanganui performance, working with health providers and other sectors
  • governance partnership between DHB Board and Hauora A Iwi, Iwi Relationship Board.

About Te Hau Ranga Ora

Te Hau Ranga Ora

From all corners of the land the four winds converge into the valley, intertwining, emerging as one together; you, me, us and we; working in unity to achieve the best outcome for whānau/families.

This name was given to the Health NZ — Whanganui by our kaumatua John Niko Maihi.

Our vision, principles and values

Kotahitanga

  • Unity
  • Cohesion
  • Sharing vision
  • Working together
  • Trust
  • Relationships
  • Collaboration
  • Integration

Whanaungatanga

  • Spiritual wellness
  • Relationships
  • Beliefs
  • Karakia
  • Knowing who you are
  • What you do
  • Identity
  • Family and whānau
  • Whānau whakapapa
  • Whānau kaupapa
  • Social equity

Wairuatanga

  • Spiritual wellness
  • Relationships
  • Beliefs
  • Karakia
  • Whakamoemiti
  • Ruruku
  • Tohunga rongoa
  • Awa
  • Wātea blessings

Aroha

  • Love
  • Respect
  • Empathy
  • Protections
  • Foundation
  • Relationships
  • Non-judgmental
  • Unconditional
  • Passion
  • Determinants of health

Tinorangatiratanga

  • Self-determining
  • Empowering
  • Respectful
  • Proactive
  • Solution focused
  • Choice
  • Adaptability

Kaitiakitanga

  • Protection
  • Taking care of people
  • Things
  • Conflict resolution
  • Environmental
  • Awa
  • Maintain values
  • Vision
  • Understanding
  • Absolute protection
  • Keep yourself safe
  • Keeping each other safe

Rangimarie

  • Humility
  • Maintaining ones composure
  • Peace
  • Accountability
  • Responsibility
  • Peace
  • Humble
  • Respect

Mauri

  • Life essence
  • Animate and inanimate objects have a mauri
  • Tika
  • Pono
  • Balance and universe

Tikanga Māori

  • Rights
  • Honest
  • Guiding principles
  • Protocols
  • Guidelines
  • How we do it
  • Actions
  • Tapu
  • Noa
  • Tika
  • Pono
  • Accountability
  • As individuals being able to be flexible

Māori-centred

  • Improving Māori health outcomes
  • Reducing inequalities for Māori
  • Māori cultural foundation
  • Whānau centered approach
  • Service approach with a wider relevance and value for all people

Mana tangata

  • Dignity
  • Relationships
  • Protection
  • Safety
  • Patient and whānau involvement
  • Respect
  • Acceptance