NZNO nurses, healthcare assistants and some midwives plan to strike from 9am on Wednesday 30 July to 9am on Thursday 31 July. Patient safety is our priority and our hospitals will remain open. Continue to attend all appointments unless we have contacted you directly to reschedule.
Being in hospital can be a worrying time. If you or your whānau (family) have any questions or concerns, start by talking with the nurse in charge. You also have the right to make a complaint about any aspect of services provided.
If talking to the nurse or person in charge of your ward has not solved your issue, there are other options.
If you are concerned you or a patient is getting sicker, use the Kōrero mai (talk to me) process.
You can send us feedback, complaints or compliments using our online form.
[LINK]Canterbury feedback form
The patient advocate service is independent of Health New Zealand | Te Whatu Ora. It is a free service and provides:
Nationwide Health and Disability Advocacy Service
Phone: 0800 555 050
Christchurch office phone: 03 377 7501
You can go directly to the Health and Disability Commissioner's Office with your concerns.
A hospital social worker may be able to help if you or your relatives have:
Complaints provide us with an opportunity to review and improve our services.
We will acknowledge your complaint within 5 working days of receiving it.
We try to investigate your complaint within 20 working days from the date of acknowledgement. We will tell you if this will take longer and the reasons why.
