In a crisis

If you, or someone you know, needs immediate help you can either:


Visiting hours

Each of our 9 inpatient units have specified visiting hours and durations, which reflects the differing acuity within the units.

Contact inpatient units directly for information on visiting your whānau.

How to get to Mason Clinic


Public transport

Mason Clinic is easily accessible by public transport, including the Outer Link bus service, by Point Chevalier and Carrington Road.

Auckland Transportexternal link


Parking information

Entry and exit points are controlled by barrier arms. Push the telecom button so that security can let you on and off site.

Visitor parking is free and available on site in undesignated car spaces. Make sure your vehicle is locked, and all items in it are out of sight.

The campus and surrounding area is currently undergoing major building reworks. Allow enough time for travel and parking.


Mason Clinic campus map


Services we provide

We provide all inpatient care for people needing secure forensic services, follow up in the community as needed, and provide assistance to the broader mental health services regarding issues of risk and treatment.

The ARFPS is made up of different sub-service and specialist service areas, each with unique models of care that operate alongside our broader service wide framework. These are:

  • Court Liaison Service
  • Prison Mental Health Services
  • Inpatient Services
  • Forensic Community Reintegration Service (FCRS)
  • Intellectual Disability Services
  • Tari Kaupapa Māori
  • Pacific People Services.

These subservices form an overall pathway of recovery through:

  • shared values
  • core documentation
  • agreed milestones
  • a coordinated and integrated managed care programme.

Feedback

How was the care you or your whānau received by our healthcare providers in North and West Auckland (Health NZ Waitematā)? We welcome feedback, compliments or complaints to help us get things right.

Auckland (North and West) feedback

Talk with the staff caring for you or ask to speak with a manager in that area if you have a problem you want sorted straight away.