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Total Mobility is a nationwide scheme designed to help eligible
people with impairments to use appropriate transport to help make
their community participation better. This help is given in the
form of subsidised door-to-door transport services wherever scheme
transport providers operate.
In the Bay of Plenty it's run by Bay of Plenty Regional Council.
The scheme gives financial assistance by way of a voucher that
allows registered users of the scheme to a 50% discount on taxi
fares. The user is required to pay the other half of the fare to
the taxi driver, at the time the trip is taken. Users of the scheme
must carry a Total Mobility photo ID card to be able to use
The definition of eligibility for participation in the scheme is
An eligible applicant must have an impairment that prevents them
from undertaking any one or more of the following five components
of a journey unaccompanied, on a bus, train or ferry in a safe and
- getting to the place from where the transport departs
- getting on the transport
- riding securely
- getting off the transport
- getting to the destination
The following list of disabilities is an aid to assist decision
making on the level of mobility impairment which would qualify for
- Inability to walk to the nearest bus stop or board and alight
from a bus for reasons such as pain, respiratory problems, sensory
disabilities, neurological fatigue, reliance on complex walking
aids, or requiring the constant assistance of another person for
- Total loss of or severe impairment of vision preventing the
independent use of public passenger transport.
- Intellectual, cognitive or psychiatric disabilities which may
necessitate the constant assistance of another person for travel on
public passenger transport.
- People with impairments who meet the criteria for the Total
Mobility scheme, and are able to use bus, train or ferry services
some of the time, but not all the time, are eligible for the scheme
(e.g. people with impairments such as epilepsy or arthritis).
- People who meet the criteria for the Total Mobility scheme and
have an impairment that has lasted, or is expected to last for six
months or more are eligible.
- People with impairments who meet the criteria for the Total
Mobility scheme and live in residential care are eligible for the
- Children with impairments who meet the criteria for the Total
Mobility scheme are eligible.
Phone 0800 884 880 Fax 0800 884 882 Email firstname.lastname@example.org
© 2014 Bay of Plenty Regional Council
Hand hygiene is the single most important way to prevent the
spread of harmful germs (bacteria and viruses) that can cause
In hospital you can expect your healthcare workers (doctors,
nurses, healthcare assistants and others) to perform excellent hand
hygiene before, during and after caring for you.
Healthcare workers should clean their hands:
- Before they touch you.
- After they have touched you, before they leave.
- Directly before and directly after they perform a procedure on
- After they are exposed to body fluids.
- After touching your surroundings (e.g. bed) if none of the
above have occurred.
It's OK to ask
We take hand hygiene seriously, however, we are not perfect and
there may be times when we do not clean our hands as often as we
should. If you are worried that a staff member has not cleaned
his or her hands properly it is ok to remind us, in fact, we
What you can do
Germs are present all around us. When we are ill we are more at
risk of developing an infection from harmful bacteria or viruses
that we may pick up, either from something we have touched or from
someone passing it onto us. The risk of infection being spread from
a healthcare worker's hands to you is reduced when they perform
correct hand hygiene. In addition, it is important that you clean
your own hands at the following times while you are in
- Before eating food.
- After using the bathroom.
- At any time a healthcare worker has advised you to do so (e.g.
caring for your own catheter).
If you have visitors, they can protect you from harmful germs by
cleaning their hands:
- Before they touch you.
- Before they give you food.
- After using the bathroom.
- At any other time a healthcare worker has advised them to do so
(e.g. assisting with your wound dressings).
and preventing falls while in hospital
Our "Keeping You Safe from Falls" programme starts when you
Slips, trips and falls can happen to anyone and sometimes
patients can fall while in hospital.
Why does this happen?
- A number of medical conditions can increase your risk of
- Disorientation due to unfamiliar surroundings.
- The effect of medications.
- Problems with walking and balance.
Unfortunately some patients will still fall despite all of us
following the advice given on this page. However by working
together with you, your relatives and carers, we aim to minimise
the risk of falls.
So what will the hospital do?
- Move your bed to a more suitable position on the ward to allow
us to observe you more closely.
- Assist you if you are having difficulty with walking, or if you
need help with your personal care.
- Teach you how to move safely with appropriate walking aids.
Remember that if you need help, please ask!
CALL - DON'T
What can I do to keep myself safe?
- Use your call bell.
- Keep everything you need within easy reach and reduce clutter
by sending home anything that you don't need.
- Bring with you all your necessary personal items such as your
glasses and hearing aids.
- Bring any walking aids from home and follow the advice provided
by therapists, nursing and medical staff.
- Wear non slip socks, slippers or shoes that fit well - socks
alone are slippery.
- Wear clothes that are not too long or too loose.
- Take your time when standing or getting out of bed.
- At night, turn on the light before you get out of bed, and turn
on the light in the toilet.
- Take extra care on wet or slippery floors.
- Watch out for any clutter or obstacles in your way, and ask one
or our team to move them.
- Do not use hospital furniture for support as it may not support
How can my friends and family help?
- Tell us if you have had any falls in the past.
- Put back anything that they may have moved during their
- Minimise clutter by taking any unnecessary personal items
Preventing falls while at Home
Moss, rugs, power cords, chairs and puddles - these are just 5
of the many things responsible for over 280,000 serious falls
around New Zealand homes last year.
Moss on outside steps, paths and decks can be very
- Waterblast, scrub or spray these areas with moss removal
- Cut trees and shrubs back to prevent shade - conditions which
moss thrives in
- Highlight step edges with painted strips
- Light any dim outside areas
- Build new decks with grooved timber
- When painting decks, use non- slip paint or a
2. Power Cords
Snaking power cords, telephone wires and general clutter
are easy to trip over.
- Get them out of harm's way with cord clips, quick-release power
cords or multi-boxes
- Secure any loose cords or wires to the wall
- Tidy away general clutter, use baskets and other storage
3. Rugs & Mats
Unsecured rugs and mats on floors and stairs can cause
- Secure them with anti-slip tape or spray on a non-slip
- Use carpet grips for mats
- Repair damaged carpet on stairs
- If you're buying a new rug, then look for one with a non-slip
- Wear shoes or slippers (rather than socks) on wooden
Chairs aren't ladders and are very unstable if you stand
- Use a ladder or step-ladder to reach high objects
- Store heavy, regularly used objects down lower
- Use long-life smoke alarms and light bulbs so you don't have to
change them so often.
Wet areas are hazardous.
- Wipe up spills as soon as they happen with mops, sponges or
- Use non-slip bath/shower mats
- Use floor mats to absorb any excess water
- Install handrails to assist getting out of the bath/shower
- If renovating, install non-slip flooring in wet rooms
(bathroom, kitchen and laundry).
Warning signs vary from person to person and they may not always
be sudden or severe. Although chest pain or discomfort is the most
common symptom, some people will not experience chest pain at all.
Symptoms may include pain, pressure, heaviness or tightness in one
or more parts of the upper body including chest, neck, jaw, arm(s),
shoulder(s) or back in combination with other symptoms such as
nausea, shortness of breath, dizziness or a cold sweat.
Knowing the warning signs of heart attack and acting quickly by
calling Triple One (111) can reduce damage to your heart and
increase your chance of survival. It could save your life, or the
life of someone you love.
If you experience the warning signs of heart attack for 10
minutes, or if they are severe or get progressively worse, call
Triple One (111) immediately and ask for an ambulance.
Is it a stroke? Check it out the FAST way! Call 111
immediately if you suspect a stroke!
The FAST campaign encourages New Zealanders to learn the key
signs of stroke and to act fast by calling 111 if they suspect a
stroke. Prompt action can save lives, improve recovery and reduce
ongoing costs from stroke to families, caregivers and the health
services. It is vital to recognise when someone is having a stroke
and to start treatment as soon as possible, because the sooner
medical treatment begins, the more likely brain damage can be
reduced and a better outcome achieved.
What are the symptoms of stroke?
The signs and symptoms of stroke usually come on suddenly. The
type of symptoms experienced will depend on what area of the brain
Common first symptoms of stroke include:
- sudden weakness and/or numbness of face, arm and/or leg
especially on one side of the body
- sudden blurred or loss of vision in one or both eyes
- sudden difficulty speaking or understanding what others are
- sudden loss of balance or an unexplained fall or difficulty
controlling movements, especially with any of the other signs.
How can you tell if someone is having a stroke?
By learning to recognise the symptoms of stroke you could save a
life! Learn the FAST check.
Stroke is always a medical emergency. Even if the symptoms go
away quickly or don't cause pain call 111 immediately.
Have you had your flu vaccine?
Influenza spreads very easily and up to 1 in 5 of us come in
contact with influenza every year.
At its worst, influenza can put you in hospital and can even be
fatal. In many cases, influenza can keep you in bed for a week or
two, and drain your energy keeping you from work, sport or just
about anything that requires leaving the house.
For adults with long-term health conditions and people aged 65
years and older, influenza can be a serious illness. For this
reason the influenza immunisation is provided FREE to these
Don't take the risk! Call your local general practice or medical
clinic to arrange a FREE vaccination if you are in any of the
- regularly use an asthma preventer
- have heart disease
- have kidney problems
- have cancer
- have a serious medical condition
- are aged 65 years or over
If you do not have one of these eligible conditions, you still
benefit from an influenza immunisation. available at a small cost.
Flu vaccines are administered free between the 1st March - 31st
August each year, beginning and start dates however can change.
Your rights and
feedback to the Bay of Plenty District Health Board
At the Bay of Plenty District Health Board we understand that
being in a hospital, whether it is yourself or for a loved one, can
be a very distressing experience. We welcome feedback as it
provides us with an opportunity to review the services we offer and
guides us to make quality improvements as we strive for health
Ways to provide Feedback
If you wish to provide feedback, make a compliment, comment or
complaint, there are a number of ways you can do so:
- Speak to any staff member, Nurse, or Doctor
- Speak to Regional Māori Health Services Kai Awhina (07) 579
8737 or Regional Maori Health Services, Tauranga Hospital (07) 579
8560 or Te Pou Kokiri Māori Health Services, Whakatane Hospital
(07) 306 0954.
- Complete our "Would you like to tell us something?" form
available throughout the hospital and leave it at any
- Phone the Quality & Patient Safety Team by calling the
on-call Quality Coordinator on 021 791 864, or calling the
telephone operator on (07) 579 8000 and ask to be put through to
the on-call Quality Coordinator, or call (07) 579 8176
- Fill out an online form on the BOPDHB website at http://www.
- Write a letter to:
Quality & Patient Safety Administrator
Bay of Plenty District Health Board
Level 2, Tauranga Hospital
Private Bag 12024
- Email the Quality and Patient Safety Administrator on: Qualityandpatientsafety@bopdhb.govt.nz
Health benefits when you
Every hour, day week, month and year that you go without
smoking, your health will improve.
When you quit, your body starts to repair itself straightaway -
you'll notice the difference! Quitting is a great thing to do at
any age - you'll live longer, and your quality of life will
contacts and links
In the event of an emergency dial 111 Ministry of Health
Healthline 0800 611 116
If you or a family member are feeling unwell but not sure whether
you need to see a doctor, you can call the Healthline for free
advice from trained registered nurses 24 hours a day, 7 days a
If you require an appointment to see a doctor, contact your GP.
For after-hours medical centres and pharmacies in your area please
see the BOPDHB website.