Quality and Patient Safety
BOPDHB is committed to providing high quality and safe health
services; the right care at the right time in the right
setting.
Quality of care
Your rights.
When you use a health or disability service you have rights.
The rights are called the Code of Health and Disability Services Consumers'
Rights or "the Code".
You have:
- The right to be treated with respect.
- The right to be treated fairly.
- The right to dignity and independence.
- The right to have good care and support that fits your
needs.
- The right to be told things in a way that you understand.
- The right to be told everything you need to know about your
care and support.
- The right to make choices about your care and support.
- The right to have support.
- The right to decide if you want to be part of training,
teaching or research.
- The right to make a complaint.
Privacy
Privacy is a priority for our patients and staff. Your
personal physical privacy is respected and your personal health
information will remain confidential and will only be used for its
intended purpose. The Privacy Act controls how we collect, use,
disclose, store and give access to 'personal information', the
privacy Codes of Practice do the same, but they apply
to specific areas. Learn more.
Quality Accounts
We are continually looking at ways to improve the quality and
safety of the health services we provide. Our annual Quality
Accounts provide a snapshot of how we are performing against set
targets as well as key initiatives underway. Quality Accounts are
available under "Q" on the
A-Z Publications page.
Patient safety
Providing safe, effective and efficient health services is a top
priority for us.
We consistently contribute to national programmes focussed on
improving the quality and safety of our services, an example is
Falls Prevention.
Learning from Adverse Events
While New Zealand has an excellent health care system providing
safe and efficient care to the vast majority of people, adverse
health events can still occur.
An adverse event is an event with negative reactions or results
that are unintended, unexpected or unplanned (often referred to as
'incidents' or 'reportable events'). In practice this is most often
understood as an event which results in harm to a patient. Each
year, DHBs and other health providers report these events to the
Health Quality & Safety Commission.
You can view BOPDHB reports
here and/or see the NZ Health, Quality & Safety Commissions
website for the national report. Learning from
adverse events is crucial to continually improve person-centred,
safe and effective delivery of care. In turn, this contributes to
achieving BOPDHB's vision of Healthy, thriving
communities, Kia Momoho Te Hāpori
ōranga.
Feedback
Your feedback also helps us improve the quality and safety of
our health services. You can provide your feedback in several ways
as follows:
- Online Feedback Form. A hard copy of this
feedback form can be found within our hospitals. If you want one,
just ask a staff member.
- While in hospital you can talk about issues with a staff member
or ask to speak to the unit manager. You can also ask to speak with
one of our Quality and Patient Safety Coordinators, they are
available during office hours to discuss any issues with patients
and staff.
- If you have had an overnight stay in hospital you will be
emailed a Patient Experience Survey. Information from this is
compiled in a Quarterly Report. This is published under "P"
on the
A-Z Publications page and more information on the
NZ Health, Quality & Safety Commissions website
- If you require independent support to assist you, free services
are available from:
-
- Health Consumer Service - call toll-free: 0800 801 482
- Nationwide Health and Disability Advocacy Service - call
toll-free: 0800 555 050
- If you are unhappy with the health or disability service you
have received you can also contact the Health and Disability
Commissioner on 0800 11 22 33.
Last updated:
December 18, 2019