Quality and Patient Safety
As a District Health Board, we believe that
people in our community deserve the best possible healthcare. This
constant pursuit of excellence and quality improvement makes
healthcare better and safer for everyone receiving healthcare
services in the Bay of Plenty.
Code of Rights and BOPDHB's Patients' Code of
The Health and Disability Commissioner Act was passed by
Parliament in 1994 and established the Code of Health and
Disability Services Consumers' Rights, to protect your rights when
you use health and disability services.
The Code of Rights covers all providers of
health and disability services - public or private, registered or
unregistered and everyone who uses health or disability services is
protected by the Act, not just patients in hospitals or in doctors'
To enable us to deliver the requirements of the Code of
Rights effectively we appreciate your consideration of your
responsibilities when receiving our services.
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Your privacy as a patient is very important to us. Not
just your personal physical privacy when you are in the hospital
but also the personal health information about you that we collect
We have to collect information about you as a patient so that we
can treat you. When we collect that information we have to
safely store it, and restrict access to it so that only the staff
who need it can see it. The rules for doing all this are part
of the Health Information Privacy Code. If we fail to keep
your information safe you have the right to ask us to investigate
and find out what happened.
PRIVACY IS A PRIORITY for the BOPDHB so that
our patients and staff know that their personal physical privacy is
respected and their personal health information will remain
confidential and will only be used for its intended purpose.
Health Excellence is our commitment to performance excellence,
using the internationally recognised framework, Health
Care Criteria for Performance Excellence. The vision for
health excellence is 'striving to achieve the highest quality
healthcare' and is a practical tool to guide continuous improvement
and our journey to an organisational culture based on quality
outcomes. The framework also allows us to measure our performance
against other high performing organisations. More information
is available on the National Institute of Standards and Technology
The Bay of Plenty District Health Board risk management process
identifies and manages risk to ensure quality care is provided for
patients, a safe environment is maintained and resources are
available to achieve organisational objectives.
The types of risk we manage are:
- Strategic risks relate to the governance, funding and strategic
direction of the DHB and can be affected by external influences
such as budget changes from the Ministry of Health.
- Operational risks relate to the functions within the DHB and
can include Property management, Information Management, Business
Continuity Planning, Project and Change management.
- Clinical risks relate to the delivery of patient care.
January 18, 2016