Volunteer Patient Advisors Information and Application
Bay of Plenty District Health Board (BOPDHB) is currently
working to recruit Patient & Family Advisors to bring the
patient and family perspective into everything we do. We are
seeking individuals that are willing to partner with us to improve
the experience of care at BOPDHB by sharing their ideas, feedback
Volunteer Patient Advisors will serve as a "voice" for patients
and families of patients who receive care at BOPDHB. Advisors will
work side-by-side with clinicians and administrators to:
- Share insights and information about experiences in ways that
others can learn from
- See beyond personal experiences
- Show concern for more than one issue
- Listen well
- Respect diversity
- Speak comfortably in a group
- Work in partnership with others
- Show a positive outlook on life
- Show compassion while maintaining boundaries
- Demonstrate commitment to customer satisfaction
- Comply with hospital confidentiality policy and requirements of
the Privacy Act
- Maintain open communication
As a patient or family advisor, you would be partnering with
other patients and family members, health care providers and staff
to raise issues, communicate patient and family concerns and help
with problem solving, with the goal of improving the patient
experience. When patient and family volunteers work together with
BOPDHB staff, the health care experience can be improved for
everyone. If you are looking for ways to draw on your personal
experiences at BOPDHB and contribute to the greater good by helping
to improve the quality of care, this programme will provide an
excellent opportunity for you.
Volunteer Patient Advisory Roles
Within the Patient and Family-Centred Care programme at BOPDHB,
Volunteer Patient Advisors will be presented with many different
opportunities to become involved. Each of these roles provides
invaluable information to the care team and will be a rewarding
experience to you. Some of the identified opportunities are as
Volunteer Patient Advisory Group
The Volunteer Patient Advisory Group will be the core of the
Patient and Family Centred Care Initiative at BOPDHB. The Volunteer
Patient Advisory Group will address patient and family experiences
and concerns, and seek care improvement opportunities.
Suggested length of term for membership is 1 or 2 years to
maintain some consistency in the group and also to allow members to
rotate without the whole group finishing at once. This group will
have regular scheduled meetings.
Think Tanks and Focus Groups
Smaller work groups (6-8 members) will focus on specific BOPDHB
care improvement opportunities. These groups are often issue driven
formed on an as-needed basis and may include volunteers, patients,
families and staff.
Review Panels will be organised to evaluate designated
materials, which may include patient educational materials,
policies and or protocols etc. These projects can be done via email
or by using the postal service. These are short-term projects and
Advisors with appropriate service experience will be sought.
Members of the Volunteer Patient Advisory Group may also
participate or coordinate these opportunities.
Ward / Department / Service Improvement
Advisors with experience of specific Wards / Departments /
Services may be asked to participate in panel discussions and / or
educational classes to express their personal experiences and
stories. Consent may be sought for these events to be recorded or
videotaped for use in specific improvement opportunities.
Survey Advisors - e-Voices:
Advisors are responsible for providing feedback on surveys
relating to specific services. Work may be completed via email,
post or telephone.
How to Become an Advisor
Being a Volunteer Patient Advisor is a rewarding experience that
allows you to make a difference for years to come. Whether or not
your experience with the health care system was world class or
slightly below average, your input is valuable. Anyone who has
experienced care within one of our services is encouraged to submit
an application and join our team!
If you are interested in learning more about how you can get
involved, please read the job description and fill out the
What is the Purpose of Volunteer Patient
- To promote improved relationships between patients, families,
and staff and improve the patient experience.
- To open lines of communication between patients, families, and
- To offer an opportunity for patients and families to provide
input into policy and program development and actively participate
in care improvement opportunities and the development of services
What is a Volunteer Patient Advisor?
- Someone who volunteers their time to work with the organisation
to share their insights, thoughts, and opinions about what works
and doesn't work for people receiving services.
- Someone who can provide fresh insights on what it's like to
receive services from the healthcare delivery system.
- Someone who can bring not only their own ideas, but the
thoughts and ideas of others within their network.
What do Volunteer Patient Advisors do?
- Bring diverse ideas and experiences to conversations about ways
to improve healthcare, policies, services, communication and tools
that might be used.
- Talk about and help others talk about ideas so that BOPDHB can
make healthcare better for our community.
- Work together with care team in planning and decision
- Think beyond what happened to them and / or their family
members to help others have an improved experience.
What qualifications or qualities does an advisor
An advisor is someone who can:
- Share insights and experiences in ways that others can learn
- See beyond their own personal experiences.
- Show concern for more than one issue or agenda.
- Respect diversity and differing opinions and perspectives.
- Speak comfortably in a group with candour.
- Listen well.
- Enjoy working together with others on solutions.
Further Patient and Family-Centred Care information is available