The Emergency Department
In an emergency what do you do?
If you need emergency treatment, both Tauranga and Whakatane
Hospitals provide 24 hour emergency care through in the Emergency
The Emergency Departments are very busy departments. When you
first arrive your condition will be assessed by a triage nurse. The
doctor will be informed that you have arrived and you will be taken
through to a bed as soon as possible.
During your stay you will have your problem assessed and
treatment started. For many people this will involve some tests,
x-rays and investigations. In order to give you the best possible
care, (unless your problem is minor), you can expect to stay for
four to six
For serious but not 'real emergency' conditions the options of a
general practitioner visit or after hour's clinic should be used.
The Emergency Departments, especially in winter, can become very
busy, and patients will be assessed on arrival and prioritised
accordingly. Less serious conditions mean longer waits.
Accident & Healthcare
Cnr Second Avenue and Devonport Road
Tel: (07) 577 0010
Hours: 8.00am - 9.00pm, seven days a week
Cnr Girven Road and Granada Street
Tel: (07) 572 6800
Hours: 8.00am - 7.00pm Mondays - Friday.
Weekends and Public Holidays 8am - 5.00pm
Eastern Bay of Plenty
For Eastern Bay after hours duty doctors ring the 0800
Healthline 0800 611 116 and ask for the duty doctor.
Zero Tolerance to Violence
We have a zero tolerance policy to physical, emotional and
verbal abuse. ALL persons who demonstrate this behaviour will be
asked to leave the premises.
If your condition worsens or does not progress satisfactorily
once you go home, please contact your GP, After Hours clinic or
return to the Emergency Department. If your need is urgent, please
call an Ambulance on 111 (24 hours).
If you are not sure what sort of medical help you need please
phone your GP or ring Healthline on 0800 611 116. This is a free
telephone health information service. A registered nurse will
answer your call, then assess your health needs and give
information to help you decide on the best care.