The Emergency Department

In an emergency what do you do?

If you need emergency treatment, both Tauranga and Whakatane Hospitals provide 24 hour emergency care through in the Emergency Departments.

The Emergency Departments are very busy departments. When you first arrive your condition will be assessed by a triage nurse. The doctor will be informed that you have arrived and you will be taken through to a bed as soon as possible.

During your stay you will have your problem assessed and treatment started. For many people this will involve some tests, x-rays and investigations. In order to give you the best possible care, (unless your problem is minor), you can expect to stay for four to six hours.

For serious but not 'real emergency' conditions the options of a general practitioner visit or after hour's clinic should be used. The Emergency Departments, especially in winter, can become very busy, and patients will be assessed on arrival and prioritised accordingly. Less serious conditions mean longer waits.

Tauranga

Accident & Healthcare
Cnr Second Avenue and Devonport Road
Tel: (07) 577 0010
Hours: 8.00am - 9.00pm, seven days a week

Mt Maunganui

Bayfair Doctors
Cnr Girven Road and Granada Street
Tel: (07) 572 6800
Hours: 8.00am - 7.00pm Mondays - Friday.
Weekends and Public Holidays 8am - 5.00pm

Eastern Bay of Plenty

For Eastern Bay after hours duty doctors ring the 0800 Healthline 0800 611 116 and ask for the duty doctor.

Zero Tolerance to Violence

We have a zero tolerance policy to physical, emotional and verbal abuse. ALL persons who demonstrate this behaviour will be asked to leave the premises.

Going Home

If your condition worsens or does not progress satisfactorily once you go home, please contact your GP, After Hours clinic or return to the Emergency Department. If your need is urgent, please call an Ambulance on 111 (24 hours).

HealthLine

If you are not sure what sort of medical help you need please phone your GP or ring Healthline on 0800 611 116. This is a free telephone health information service. A registered nurse will answer your call, then assess your health needs and give information to help you decide on the best care.