Coming to Hospital
If you have an appointment for surgery, or an arranged
admission, go straight to the Unit (Ward) indicated in your
appointment information. Upon arrival you will be introduced
We will place an identification bracelet on your wrist.
This will help us double check your identity before undertaking any
tests or treatments. Please wear it at all times while you
are with us.
It includes your own personal identification number which is
used by hospitals and other health services throughout New
Valuables and Personal Belongings in Hospital
The Bay of Plenty District Health Board does not accept
responsibility in the event of loss or theft of any personal
property retained by you.
Items you will need in Hospital
Where possible, please label clearly:
- Nightwear and dressing gown
- Casual clothing / track suit
- Toothbrush and toothpaste
- Soap and shampoo
- Brush and comb
- Shaving gear
- Phone card
- Container or cases for glasses, hearing aids and dentures
- Walking stick or frame\Books
- Writing materials
Having a Baby? Click here to
see the checklist of items to bring for mum and baby.
Tips For Safer Health Care
Be actively involved in your healthcare
Take part in every decision so you get the best possible
care for your needs.
Speak up if you have any questions or concerns
Ask questions, and expect answers you can understand. Ask
a family member, carer or interpreter to be there if you want.
Learn more about your condition or treatments
Collect as much reliable information as you can. Ask your
• What should I look out for?
• What else can you tell me about my condition, tests and
• How will the tests or treatments help me, and what is
• What are the risks, and what is likely to happen if I don't have
Get the results of any test or procedure
Ask who to call, when the results are expected to be ready
and ask what they mean for your care.
Ask about your options
Ask how quickly you need the treatment, surgery or procedure - and
if you can have it done as a day patient.
Make sure you understand what will happen
Ask what your treatment, surgery or procedure will
involve, if there are any risks and what your options are. Tell
your healthcare professional if you have allergies, or if you have
ever had a bad reaction to any medicines.
Before you leave hospital, check what you need to do at
Make sure you understand your continuing treatment,
medicines and follow-up care.
If you are taking any medications (pills, medicines or herbal
remedies) please bring them with you and hand them to the nursing
staff who will record what you are taking. For those patients
who are taking rongoa Maori, please advise your nurse or a member
of the Maori Health team as some rongoa may affect prescribed
If there are details or any treatment you need or allergies that
you have please tell us.
The doctor will need to review your medication and any changes
will be discussed with you. We recommend you dispose of any
pills/medicines that have been stopped. Your nurse can help
you with this.