Elective Services
Elective Services are hospital services for people who do not need immediate medical treatment. If you are very ill and require emergency treatment you will be treated with minimal delay.
This section contains information about how Bay of Plenty District Health Board are managing Elective Services including access to services,
numbers waiting and other Elective Services information.
What can I expect?
The following link
click here
will explain the process for managing your care if you need Elective Services at a public hospital.
We will endeavour to provide a service that gives:-
-
Clarity – You will
receive information about assessment and treatment options and whether or not they
will be available to you.
-
Timeliness – You will
know within 10 days whether you will receive access to assessment or treatment.
If assessment or treatment is offered
to you, you will receive it within the next six months.
-
Fairness – Your level of need will be assessed in comparison with other people with similar
conditions.
Keeping your appointment
If you have received a letter from Bay of Plenty District Health Board advising you have an appointment,
and you would like to confirm your appointment or let us know that you are unable to attend for any reason,
please email us or call us on the contact details below:
Telephone: 0800 333 477 ( 7 days a week / answering machine service).
Email address: confirmations@bopdhb.govt.nz
Remember when emailing or leaving a message please include the following details:-
- Hospital number
- Full Name
- Contact telephone number, in case we have any queries
- Date of your appointment
- Time of your appointment and, if known
- Doctor/Specialist that you are seeing
Patient Contact details
It is in the interests of each patient to inform the hospital of any change of postal address, residential address or telephone number. If we are unable to contact you when your name comes forward for an appointment,
your name will be removed from our records.
Travel Assistance Scheme
The National Travel Assistance Scheme provides financial assistance to people who are referred by their hospital specialist to see another hospital specialist, and need to travel long distances or travel frequently.
To check eligibility criteria and to obtain registration or claim forms go to www.moh.govt.nz/travelassistance
Acceptance Criteria Guidelines and Waiting Times
Information about current indicated waiting times can be found on the following links:-
Cardiology
| Dental
| Dermatology
| ENT
| Gastroenterology
| General Surgery
| Gynaecology
| Neurology
| Ophthalmology
| Orthopaedics
| Plastic Surgery
| Renal
| Rheumatology
| Vascular Surgery
Elective Services Team
To contact us
call 0800 333 477 – and ask to speak to a member of the team below or email us* with your question (please remember to quote your hospital number).
The Elective services team are available between 8.00 – 4.30 Monday to Friday.
- *Kathie Sale – Elective Services Manager – Regional Position
Responsible for Orthopaedic Initiative, Cataract Initiative and Managing Elective services and Surgical Schedulers/Booking Clerks.
- *Lynn Mott – Elective Services Coordinator – Regional Position
Responsible for internal and external reporting, waiting list management, maintaining data integrity, audit and staff training
- Lindy Ellison– Elective Services Nurse – Regional Position
Responsible for Active Review process. Active Review involves contacting patients who have been on the Treatment Waiting List longer than 6 months. This process involves completing questionnaires and may involve phone calls with a Registered Nurse.
- Pauline Louie – Administration Support
Responsible for admin support for Elective Services
For any feedback or comments about this section of the website – please contact Kathie Sale.